Robert Harrison
Returns and refunds
Keep the order reference, packaging and supplied components while checking your delivery.
Request a return
Contact us within 60 days of delivery. Items must be in original condition with supplied components. Tell us the order reference, product and reason for the request. Obtain authorization and a receiving address before mailing anything.
Once authorized, send the item back within 14 days. The business contact address below is not a return warehouse.
Postage and refunds
For a change-of-mind return, you pay return postage and the original shipping charge is not refunded. We do not charge a restocking fee. Use packaging appropriate for glass, porcelain and other fragile parts, and retain proof of postage.
We usually inspect returned items and issue an accepted refund within 2 business days of receipt. Your bank may then take up to 8 business days to display it. Refunds go to the original payment method.
Damage, wrong items or missing components
Report damage within 14 days of delivery, with the order reference and photographs of the item and packaging. Keep all components while we arrange the appropriate remedy. A wrong, faulty or misdescribed item is assessed separately from a change-of-mind request.
Do not use a damaged glass or porcelain vessel. This policy does not remove statutory rights or remedies for faulty or misdescribed goods.
Changes and exchanges
Contact customer care if you want another item or need to cancel an unshipped order. We will explain the available process and any price difference before a new payment. A request does not by itself change an order.
Customer care
Robert Harrison
1780 Columbia Road NW, Washington, DC 20009, United States
Monday to Friday, 8:00 a.m. to 5:00 p.m. Eastern Time (America/New_York). We usually reply within one business day.
Order cutoff: 3:00 p.m. Eastern Time (America/New_York), Monday through Friday.
This business contact address is not a return warehouse. Obtain the receiving address before sending goods.