Robert Harrison
Frequently asked questions
Clear answers about ordering, delivery, returns, product details and customer care.
What is the difference between a pour-over and a French press?
Pour-over brewing sends water through ground coffee and a paper filter into a cup or server. A French press steeps the grounds in its vessel before the plunger separates them. Choose the method you enjoy; neither requires an electric brewer.
Can I heat the pouring pot on a stove?
The Daily Pour Pot is a pouring vessel. Heat water separately, then transfer it carefully. Direct stove, induction and microwave use are not supported for this selected pot.
Do the drippers need paper filters?
Yes. Both the porcelain dripper and the steel dripper use paper filters. The steel cone is not a mesh filter. Paper filters are sold separately, and the exact compatible filter format still needs confirmation.
Will a dripper fit my mug or server?
Check the base of the dripper against the rim of your vessel and make sure it sits securely. Where a base diameter is not listed, contact us before ordering. Do not estimate fit from a photograph.
Can the hand grinder grind for espresso?
The hand grinder has a stainless-steel burr and a lower adjustment dial. Its adjustment range has not been established for espresso. We do not promise compatibility with a particular machine or brewing recipe.
What comes with the Travel Brew Kit?
The selected black kit contains a hand grinder, pouring pot, cup, cone dripper, bean canister and measuring spoon in a fitted carry case. Coffee, hot water and paper filters are separate. Capacities for the black set are not confirmed.
Are all the objects in a photograph included?
Each product page lists the sale contents. Cups, filters, coffee, machines, counters and other styling items are separate unless expressly listed. The pot and porcelain dripper in our campaign photograph are sold individually.
How much coffee fits in the bean tubes?
The set contains four glass tubes, magnetic covers, a stand and a funnel. Grams per tube are not confirmed and vary with the beans. We make no airtightness or freshness-duration promise.
Does the milk pitcher heat or froth milk?
No. It is a 350 ml pouring vessel for use with your own frother or steam wand. Leave room for milk to expand and follow the instructions for your heating equipment.
Will the espresso station fit a 58 mm portafilter?
Portafilter shapes and station versions differ. Opening measurements for this selected station still need confirmation. Send customer care your equipment model and the measurement you need before ordering.
Can I put an espresso machine on the knock drawer?
A supported load rating has not been supplied. Use it as a countertop grounds drawer, and do not place a machine or grinder on top until compatibility and load capacity have been confirmed.
Are these tools dishwasher-safe?
Dishwasher suitability has not been confirmed for these selected variants. Follow the item-specific care notes and supplied instructions. Keep grinder burrs dry and avoid soaking wooden handles, lids and stations.
How do I choose the right capacity?
Compare the listed millilitres or litres with your own brewing routine. Vessel capacity is not a promise of finished drink yield. Leave appropriate headroom and check machine clearance for the espresso pouring cup.
Where do you deliver and what does shipping cost?
We ship to all 50 US states and Washington, DC. Standard shipping costs $5.99 per order. APO/FPO, US territories and international destinations are excluded. Processing usually takes 1–2 business days, followed by an estimated 3–6 business days in transit: 4–8 business days total. These are estimates, not guaranteed arrival dates.
What are your support hours and order cutoff?
Customer care hours are Monday to Friday, 8:00 a.m. to 5:00 p.m. Eastern Time (America/New_York). We usually reply within one business day. The order cutoff is 3:00 p.m. in the same timezone; this is not a same-day dispatch guarantee.
How do I follow a dispatched order?
Use Track My Order with your full order reference. Access is limited to the order browser or a secure email link. A confirmation is not a dispatch notice. Carrier updates appear only when actual shipment data is available.
How do I request a return or report damage?
Request a return within 60 days of delivery. Items must be in original condition with supplied components. Email support@robert-harrison.com for authorization and the receiving address, then send the item within 14 days. Change-of-mind return postage is your responsibility; original shipping is not refunded. Report damage within 14 days and keep the packaging. Our business contact address is not a return warehouse.
Can I change the delivery address after ordering?
Contact customer care promptly with the order reference and requested correction. A change depends on the actual processing and dispatch status. A request does not establish that the address has been changed.
When is an order confirmed?
You may add items to your bag and proceed to checkout. A saved bag is not an order. Payment must be accepted and an order confirmation issued. If payment service is unavailable, no successful purchase will be shown.
What information should I send with a product question?
Include the product name and selected option, plus the capacity, fit or component you want to confirm. For a compatibility question, add your equipment model. Never send card details, passwords or verification codes.