Shipping policy
Shipping Policy
Last Updated: 24 March 2026
At Robert Harrison, every order is carefully prepared and shipped promptly so you can enjoy your purchase as soon as possible. Below you will find full details on our shipping process.
Shipping Times – United States, Canada, Australia and Select European Countries
Processing Time: 1 to 2 business days (Monday to Friday, excluding public holidays). Delivery Time: 3 to 6 business days (Monday to Friday, excluding public holidays) after dispatch. Total Estimated Time from Order to Delivery: 4 to 8 business days.
Order Cutoff Time
Orders placed before 4:00 PM EST (Monday to Friday) will begin processing the same business day. Orders placed at or after 4:00 PM EST, on weekends, or on U.S. public holidays will begin processing on the following business day.
Shipping Costs
All orders include free standard tracked shipping with no minimum purchase required. Every order comes with tracking so you can follow your package from dispatch to delivery.
Shipping Destinations
We currently ship to the United States, Australia, Canada, Austria, Belgium, France, Germany, Greece, Ireland, Italy, Netherlands, Portugal and Spain.
Carriers We Use
We work with trusted shipping partners including USPS (Priority Mail), UPS (Ground) and FedEx (Ground / Home Delivery). The carrier assigned to your order is selected based on destination and service availability.
Tracking Your Order
Once your order has been dispatched, you will receive an email confirmation containing your tracking number and a link to monitor your shipment in real time.
Delays & Service Disruptions
While the majority of orders arrive within the estimated timeframe, occasional delays may occur due to carrier service issues, severe weather, high seasonal order volumes or other circumstances beyond our control. If we become aware of a significant delay affecting your order, we will notify you as soon as possible.
Incorrect or Undeliverable Addresses
Please double-check that your shipping details are correct before completing checkout. If an order is returned to us due to an incorrect or incomplete address, we will get in touch to arrange re-shipment. Additional shipping charges may apply in these cases.
Lost or Stolen Packages
If your tracking shows your order as delivered but you are unable to locate it, please first check with household members, neighbours or your local carrier office. If the package still cannot be found, contact the carrier directly to open an enquiry. You are also welcome to reach out to us at support@robert-harrison.com and we will do our best to assist.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the issue. We will review the case and arrange a suitable resolution.
Returns & Refunds
For full details on returns and refunds, please refer to our Return & Refund Policy.
Contact Us
Email: support@robert-harrison.com
Support Hours: Monday to Friday, 9:00 AM – 6:00 PM EST
Phone: +44 7418 603443
Robert Harrison
The Summerhouse, East Hill Road, Knatts Valley, Sevenoaks,
TN15 6YB
United Kingdom