Privacy policy
Last Updated: 24 March 2026
This Privacy Policy explains how Robert Harrison ("we," "us," or "our") collects, uses and protects your personal information when you visit or make a purchase from www.robert-harrison.com (the "Site").
We are committed to safeguarding your privacy and handling your personal data responsibly.
1. Information We Collect
We collect personal information when you interact with our Site, including when you place an order, get in touch with us, or browse our pages.
Information you provide directly includes your name, billing and shipping address, email address, phone number, payment details (processed securely through third-party providers), order history and any correspondence with us.
Information collected automatically includes your IP address, browser and device information, pages visited and time spent on the Site, and referring and exit pages.
2. How We Use Your Information
We use your information to process and fulfil orders, communicate with you about orders, returns or enquiries, provide customer support, improve and personalise your shopping experience, prevent fraud and maintain the security of the Site, and comply with any applicable legal obligations.
3. Sharing Your Information
We do not sell your personal information. We may share your data with trusted third parties only where necessary, including payment processors to complete transactions securely, shipping and logistics partners to deliver your orders, and marketing and analytics providers to help us improve our services. All third parties are required to protect your information and use it solely for the purposes of the services they provide to us.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to remember your preferences, enable shopping cart functionality, analyse website traffic and performance, and support marketing and advertising activity including Google Ads. You can manage or disable cookies through your browser settings. Please be aware that disabling cookies may affect certain features of the Site.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil orders, provide customer support, comply with legal and regulatory requirements, and resolve any disputes.
6. Your Rights
Depending on your location, you may have the right to request access to the personal data we hold about you, request corrections to any inaccurate information, request deletion of your personal data, and opt out of marketing communications. To exercise any of these rights, please contact us using the details below.
7. Data Security
We employ reasonable administrative, technical and physical safeguards to protect your personal information. However, no method of transmission over the internet or method of electronic storage is entirely secure.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.
10. Contact Us
Email: support@robert-harrison.com
Support Hours: Monday to Friday, 9:00 AM – 6:00 PM EST
Phone: +44 7418 603443
Robert Harrison
The Summerhouse, East Hill Road, Knatts Valley, Sevenoaks,
TN15 6YB
United Kingdom